1. I have successfully paid for my eBook and downloaded it, where is it?
You have to ensure that you have the correct software installed on your device to read an eBook. Please see the Software recommendations page to find the correct software for your device (all software downloads are free). After you have installed the relevant software, go to the “My Library” section in your I Like Books Account, and click on the link, it will now download to the relevant software.
2. When I click on the link, nothing happens.
Open Aldiko on your tablet, then click on the top left handle menu. Click on About. Next, click on Adobe DRM, then insert the Adobe Id and password that you created when you registered for an Adobe ID.
3. I opened the link on my PC first, and now it won’t open on my Tablet as well.
You can Deauthorize your previous Adobe ID on Aldiko.
Open Aldiko on your tablet, then click on the top left handle menu. Click on About. Next, click on Adobe DRM, next click on Deauthorize. Now insert the Adobe Id and password so that it matches the first device’s Adobe ID.
4. Can I read my eBook on a Kindle?
Our products are not compatible with the Kindle and therefore cannot be read from a Kindle.
5. How many devices can I view my eBooks on?
Your eBook can be read on up to 6 devices if DRM (Digital Rights Management) has been applied.
6. Why can’t I download my eBook from work?
Corporate restrictions might be applied. This could restrict you from downloading your product. If you are experiencing difficulties please try at home or from a different network.
7. Why can’t I print or copy information from my eBook?
Copy and print may be restricted if DRM (Digital Rights Management) has been applied. DRM protects the interest of the copyright holders.
8. Can I share my eBook with my friends or family?
No, because of the DRM (Digital Rights Management) applied.
9. Can I return my eBook and request a refund?
Once you have received your download URL, it cannot be returned. Please refer to our Terms and Conditions page.
When you first open a book, Adobe Digital Editions (ADE) may encounter problems trying to confirm that you are authorized to read the book. The most common messages are “Activation Server Error” or “Connection Error,” which means that ADE simply could not connect to the server from which it was supposed to retrieve authentication information. Confirm that you are connected to the network (for example, open your browser and try to navigate to a web site). Typically, retrying resolves this problem.
Corrupted and deleted documents
In some cases, a book may become corrupted or inadvertently deleted. Or, ADE may report it is unable to find lending information. Simply go back to your library or bookseller website, re-download the book, and re-open it in ADE.
Incorrectly formatted documents
Documents may produce minor errors or warnings if a PDF file uses features not supported by ADE (for example, JPEG 2000 compression), or an EPUB document uses markup that is not recommended. In most cases, these minor warnings and errors do not produce any visible problems, but the book may not be rendered exactly as the author intended.